{"id":10,"date":"2025-10-21T14:24:38","date_gmt":"2025-10-21T14:24:38","guid":{"rendered":"http:\/\/khaltatee.com\/?page_id=10"},"modified":"2025-10-26T09:16:57","modified_gmt":"2025-10-26T09:16:57","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/khaltatee.com\/en\/refund_returns","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01d4f05 e-flex e-con-boxed e-con e-parent\" data-id=\"01d4f05\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-677c106 elementor-widget elementor-widget-heading\" data-id=\"677c106\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Returns and Exchanges <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dab4da7 elementor-widget elementor-widget-text-editor\" data-id=\"dab4da7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5 data-start=\"307\" data-end=\"361\">\u00a0Khalatati Honey Store Return and Exchange Policy<\/h5><p data-start=\"363\" data-end=\"387\">Last Updated: October 2025<\/p><p data-start=\"389\" data-end=\"602\" class=\"translation-block\">Thank you for shopping at Khalatati Honey Store.\nWe are committed to your complete satisfaction and strive to provide high-quality products. However, there may be instances where you need to exchange or return a product.\nBelow are the terms and policies governing this process:<\/p><hr data-start=\"604\" data-end=\"607\" \/><h5 data-start=\"609\" data-end=\"638\">\ud83d\udfe2 \u0623\u0648\u0644\u064b\u0627: \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639<\/h5><p data-start=\"639\" data-end=\"757\" class=\"translation-block\">Due to the nature of our products (food and natural products), we only accept returns after receipt in the following cases:<\/p><ol data-start=\"759\" data-end=\"940\"><li data-start=\"759\" data-end=\"809\"><p data-start=\"762\" data-end=\"809\" class=\"translation-block\">If a product different from the original order was received.<\/p><\/li><li data-start=\"810\" data-end=\"872\"><p data-start=\"813\" data-end=\"872\" class=\"translation-block\">If the product is damaged or expired upon receipt.<\/p><\/li><li data-start=\"873\" data-end=\"940\"><p data-start=\"876\" data-end=\"940\" class=\"translation-block\">If the product arrives in an opened or visibly damaged package upon delivery.<\/p><\/li><\/ol><blockquote data-start=\"942\" data-end=\"1041\"><p data-start=\"944\" data-end=\"1041\" class=\"translation-block\">In such cases, you must notify us within 24 hours of receiving the order, accompanied by clear photos of the product and its packaging.<\/p><\/blockquote><hr data-start=\"1043\" data-end=\"1046\" \/><h5 data-start=\"1048\" data-end=\"1078\">\ud83d\udfe1 Second: Exchange Policy<\/h5><p data-start=\"1079\" data-end=\"1122\">Products can only be exchanged under the following conditions:<\/p><ul data-start=\"1123\" data-end=\"1226\"><li data-start=\"1123\" data-end=\"1168\"><p data-start=\"1125\" data-end=\"1168\">Receiving a product that does not match the specified requirements.<\/p><\/li><li data-start=\"1169\" data-end=\"1226\"><p data-start=\"1171\" data-end=\"1226\">Damage resulting from shipping or storage before receipt.<\/p><\/li><\/ul><blockquote data-start=\"1228\" data-end=\"1348\"><p data-start=\"1230\" data-end=\"1348\">\u064a\u062c\u0628 \u0637\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u062e\u0644\u0627\u0644 <strong data-start=\"1253\" data-end=\"1267\">3 \u0623\u064a\u0627\u0645 \u0639\u0645\u0644<\/strong> \u0645\u0646 \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0637\u0644\u0628\u060c \u0648\u064a\u064f\u0634\u062a\u0631\u0637 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0645\u0646\u062a\u062c <strong data-start=\"1308\" data-end=\"1322\">\u063a\u064a\u0631 \u0645\u0633\u062a\u062e\u062f\u0645<\/strong> \u0648\u0628\u062d\u0627\u0644\u062a\u0647 \u0627\u0644\u0623\u0635\u0644\u064a\u0629 \u062a\u0645\u0627\u0645\u064b\u0627.<\/p><\/blockquote><hr data-start=\"1350\" data-end=\"1353\" \/><h5 data-start=\"1355\" data-end=\"1390\">Returns and Exchanges<\/h5><ol data-start=\"1391\" data-end=\"1694\"><li data-start=\"1391\" data-end=\"1464\"><p data-start=\"1394\" data-end=\"1464\">Contact us via the email or customer service number provided below.<\/p><\/li><li data-start=\"1465\" data-end=\"1521\"><p data-start=\"1468\" data-end=\"1521\">Provide the order number along with photos showing the reason for the return or exchange.<\/p><\/li><li data-start=\"1522\" data-end=\"1577\"><p data-start=\"1525\" data-end=\"1577\">After reviewing your request, we will contact you to confirm the next steps.<\/p><\/li><li data-start=\"1578\" data-end=\"1694\"><p data-start=\"1581\" data-end=\"1694\" class=\"translation-block\">If approved, the product will be exchanged or refunded within 7 to 10 business days using the same payment method.<\/p><\/li><\/ol><blockquote data-start=\"1696\" data-end=\"1815\"><p data-start=\"1698\" data-end=\"1815\" class=\"translation-block\">The store will cover shipping costs if the error is on our part.\nIn other cases, shipping fees may be deducted from the refunded amount.<\/p><\/blockquote><hr data-start=\"1817\" data-end=\"1820\" \/><h5 data-start=\"1822\" data-end=\"1870\">\u274c Cases Not Eligible for Return or Exchange<\/h5><ul data-start=\"1871\" data-end=\"2033\"><li data-start=\"1871\" data-end=\"1911\"><p data-start=\"1873\" data-end=\"1911\">Products that have been opened or used.<\/p><\/li><li data-start=\"1912\" data-end=\"1965\"><p data-start=\"1914\" data-end=\"1965\">Products purchased with discounts or as part of special offers.<\/p><\/li><li data-start=\"1966\" data-end=\"2033\"><p data-start=\"1968\" data-end=\"2033\">Any product that has been stored or handled improperly after receipt.<\/p><\/li><\/ul><hr data-start=\"2035\" data-end=\"2038\" \/><h4 data-start=\"2040\" data-end=\"2059\">\ud83d\udccd Important Notes<\/h4><ul data-start=\"2060\" data-end=\"2270\"><li data-start=\"2060\" data-end=\"2170\"><p data-start=\"2062\" data-end=\"2170\" class=\"translation-block\">We adhere to the standards of the Emirates Authority for Standardization and Metrology (ESMA) in the storage and packaging of honey and natural products.<\/p><\/li><li data-start=\"2171\" data-end=\"2270\"><p data-start=\"2173\" data-end=\"2270\" class=\"translation-block\">All exchanges and returns are carried out in accordance with the UAE Consumer Protection Law No. (15) of 2020.<\/p><\/li><\/ul><hr data-start=\"2272\" data-end=\"2275\" \/><h5 data-start=\"2277\" data-end=\"2296\">\ud83d\udcde Contact Us<\/h5><p data-start=\"2297\" data-end=\"2498\">\u0644\u0623\u064a \u0627\u0633\u062a\u0641\u0633\u0627\u0631 \u0628\u062e\u0635\u0648\u0635 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639\u060c \u064a\u0631\u062c\u0649 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0646\u0627 \u0639\u0628\u0631:<br data-start=\"2368\" data-end=\"2371\" \/>\ud83d\udce7 Email: <strong data-start=\"2393\" data-end=\"2423\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2395\" data-end=\"2421\">support@khalatati-honey.ae<\/a><\/strong><br data-start=\"2423\" data-end=\"2426\" \/>\ud83d\udcde \u0631\u0642\u0645 \u0627\u0644\u0647\u0627\u062a\u0641: <strong data-start=\"2441\" data-end=\"2461\">+971 5X XXX XXXX<\/strong><br data-start=\"2461\" data-end=\"2464\" \/>\ud83d\udccd \u062f\u0648\u0644\u0629 \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u0628\u062f\u0627\u0644 \u00a0\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639\u00a0 \u0645\u062a\u062c\u0631 \u062e\u0644\u0637\u0627\u062a\u064a \u0644\u0644\u0639\u0633\u0644 \u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b: \u0623\u0643\u062a\u0648\u0628\u0631 2025 \u0646\u0634\u0643\u0631\u0643 \u0639\u0644\u0649 \u062a\u0633\u0648\u0651\u0642\u0643 \u0645\u0646 \u0645\u062a\u062c\u0631 \u062e\u0644\u0637\u0627\u062a\u064a \u0644\u0644\u0639\u0633\u0644.\u0646\u062d\u0646 \u0646\u062d\u0631\u0635 \u0639\u0644\u0649 \u0631\u0636\u0627\u0643 \u0627\u0644\u0643\u0627\u0645\u0644\u060c \u0648\u0646\u0633\u0639\u0649 \u0644\u062a\u0642\u062f\u064a\u0645 \u0645\u0646\u062a\u062c\u0627\u062a \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629\u060c \u0648\u0645\u0639 \u0630\u0644\u0643 \u0642\u062f \u062a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u062d\u0627\u0644\u0627\u062a \u062a\u062d\u062a\u0627\u062c \u0641\u064a\u0647\u0627 \u0625\u0644\u0649 \u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 \u0625\u0631\u062c\u0627\u0639 \u0627\u0644\u0645\u0646\u062a\u062c.\u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0627\u0644\u0634\u0631\u0648\u0637 \u0648\u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0644\u0630\u0644\u0643: \ud83d\udfe2 \u0623\u0648\u0644\u064b\u0627: \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0628\u0633\u0628\u0628 \u0637\u0628\u064a\u0639\u0629 \u0645\u0646\u062a\u062c\u0627\u062a\u0646\u0627 (\u0645\u0646\u062a\u062c\u0627\u062a \u063a\u0630\u0627\u0626\u064a\u0629 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"osama.xv.2001@gmail.com","author_link":"https:\/\/khaltatee.com\/en\/archives\/author\/osama-xv-2001gmail-com"},"uagb_comment_info":0,"uagb_excerpt":"\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u0628\u062f\u0627\u0644 \u00a0\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639\u00a0 \u0645\u062a\u062c\u0631 \u062e\u0644\u0637\u0627\u062a\u064a \u0644\u0644\u0639\u0633\u0644 \u0622\u062e\u0631 \u062a\u062d\u062f\u064a\u062b: \u0623\u0643\u062a\u0648\u0628\u0631 2025 \u0646\u0634\u0643\u0631\u0643 \u0639\u0644\u0649 \u062a\u0633\u0648\u0651\u0642\u0643 \u0645\u0646 \u0645\u062a\u062c\u0631 \u062e\u0644\u0637\u0627\u062a\u064a \u0644\u0644\u0639\u0633\u0644.\u0646\u062d\u0646 \u0646\u062d\u0631\u0635 \u0639\u0644\u0649 \u0631\u0636\u0627\u0643 \u0627\u0644\u0643\u0627\u0645\u0644\u060c \u0648\u0646\u0633\u0639\u0649 \u0644\u062a\u0642\u062f\u064a\u0645 \u0645\u0646\u062a\u062c\u0627\u062a \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629\u060c \u0648\u0645\u0639 \u0630\u0644\u0643 \u0642\u062f \u062a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u062d\u0627\u0644\u0627\u062a \u062a\u062d\u062a\u0627\u062c \u0641\u064a\u0647\u0627 \u0625\u0644\u0649 \u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 \u0625\u0631\u062c\u0627\u0639 \u0627\u0644\u0645\u0646\u062a\u062c.\u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0627\u0644\u0634\u0631\u0648\u0637 \u0648\u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0644\u0630\u0644\u0643: \ud83d\udfe2 \u0623\u0648\u0644\u064b\u0627: \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0628\u0633\u0628\u0628 \u0637\u0628\u064a\u0639\u0629 \u0645\u0646\u062a\u062c\u0627\u062a\u0646\u0627 (\u0645\u0646\u062a\u062c\u0627\u062a \u063a\u0630\u0627\u0626\u064a\u0629&hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/khaltatee.com\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/khaltatee.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/khaltatee.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/khaltatee.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/khaltatee.com\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":7,"href":"https:\/\/khaltatee.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":1984,"href":"https:\/\/khaltatee.com\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/1984"}],"wp:attachment":[{"href":"https:\/\/khaltatee.com\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}